But this time was different. In hospital, her husband was referred to MackenzieHelps, an integrated care program that helps patients over the age of 65 to transition from hospital to home, arranging all necessary health-care services, transportation and caregiver supports.
“Everything is co-ordinated for you and I didn’t have to call to get everything done,” said Masooma. “It was a complete program where everyone knew the whole situation and the nurses, physiotherapists and caregivers were very empathetic, friendly and really cared for him to get well soon.”
MackenzieHelps began as a 16-week pilot program in November 2019 and has since evolved into a collaborative effort between Mackenzie Health, SE Health, Community and Home Assistance to Seniors (CHATS) and LOFT Community Services as part of the Western York Region Ontario Health Team serving King, Vaughan and Richmond Hill.