Contacting CHATS

To book a service, or for more information, please call 905-713-6596. or toll-free 1-877-452-4287

Regular business hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.

Have a question about CHATS services or programs?   Email seniorshelp@chats.on.ca

Please do NOT send urgent messages via email to cancel or change service (seniorshelp@chats.on.ca). This e-mail account is only checked during regular business hours.

CHATS can be reached outside of business hours for limited time periods: Monday to Friday, 4:30 to 6:00 p.m., and Saturday/Sunday/statutory holidays from 8:30 a.m. to 6:00 p.m., at 905-713-6596.

Charitable Business Number: 13209 0978 RR0001

Customer Accessibility Feedback Form

Help us make our programs and services more accessible to people with disabilities. Share your experience, comments, or suggestions. Your feedback helps us to serve you better.

If you require accessible formatting in languages other than English, please contact Christine McGregor, cmcgregor@chats.on.ca, (905) 751 4843.

Complaint / Compliment / Feedback Form

CHATS has a formal process for client and caregiver complaints and appeals, consistent with the requirements in the Home and Community Services Act (1994).

Our process is designed to ensure that complaints and appeals can be brought forward in a way that is most comfortable and accessible for clients—verbally or in writing. Interpretation is also available for clients through a professional language interpretation service.

CHATS’ regular process for complaints and appeals is outlined in the CHATS Folder that you received when admitted to services and includes a process of escalation that leads to a Case Conference with an Internal Service Review Committee.

We would also invite you to complete this form if you have any compliments or feedback for any of our services and programs.