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Under the strong experience and knowledge of more than 450 volunteers, a Board of Directors, and 340 staff, CHATS embraces professional best practices with compassionate dedication.

To learn about our recruitment process, please explore our Governance Processes document.

Christina Bisanz

Chief Executive Officer

As Chief Executive Officer of CHATS – Community & Home Assistance to Seniors, Christina leads over 340 staff and 450 volunteers to support the health and well-being of older adults and caregivers in York Region, and South Simcoe.

Christina is an acclaimed public affairs professional and community advocate whose career has included an impressive range of accomplishments. She has served as CEO and a senior executive with several organizations, including the Ontario Long Term Care Association, the Canadian Association of Chain Drug Stores, and the Consumers Council of Canada, and as a Vice President of an innovative healthcare technology company, to name a few.

In 2014, Christina was elected Ward 7 Councillor for the Town of Newmarket where she serves on the Accessibility, Audit, and Appointments Committees, as well as on the Joint Council Committee for Central York Fire Services.

Christina’s volunteer activities have spanned numerous community and business associations. Currently, she serves as a director on the York Region Human Services Planning Board and AdStandards, and is a member of the Seneca College Nonprofit Leadership and Management Program Advisory Committee.

Christina graduated from the University of Toronto with an Honours Bachelor of Arts degree and was awarded a Certificate of Distinction for completing the requirements of Building a Culture of Good Governance from the Ontario Hospital Association.

CHATS’ Executive Team

Nancy Kula

Vice President, Strategic Initiatives

Melanie Rowe

Director of Client Care and Services

Janet Williams

Director of Human Resources

Rhonda Flanagan

Director of Development & Marketing/Communications

Board of Directors

CHATS is governed by a volunteer Board of Directors who, together, represent a diverse range of senior leadership experiences.


Mary Bayliss

Chair of the Board


Colleen Jones

Vice-Chair of the Board


Avijeet Parmar



John Buie

Board Member


Claudio DiGirolamo

Board Member


Terri Drover

Board Member


Javed Khan

Board Member


David Robinson

Board Member


Lori Freitas

Board Member


Judy Cameron

Board Member


Fareen Kassam

Board Member


Dean Wood

Board Member

Give us a call. We are here to help! 905.713.6596