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Welcome to our Corporate Information page.

Our Charitable Business Number is 13209 0978 RR0001. Please contact us should you have any questions.

Client Rights & Responsibilities

CHATS protects the rights and privacy of each client we serve. Learn more about your rights and responsibilities as a client and how CHATS works to maintain your loyalty and trust.

Learn More About Client Rights & Responsibilities

Relationship Based Care

In 2014, CHATS transformed the organizational culture to embrace the Relationship Based Care (RBC) philosophy. The fundamental assumptions of RBC are that the essence of caring is human connections.

Learn More About Relationship Based Care

Privacy Policy

This Privacy Policy is intended to cover all visitors to this website, all subscribers to lists or newsletters, all members or affiliates, and all customers. Persons who visit or view this website, whether intentionally or unintentionally, whether solicited or unsolicited, are described herein as “Visitors” and are parties to this Privacy Policy.

Read Our Privacy Policy

Multi-Sector Service Accountability Agreement

We’re committed to providing an integrated health system to improve the health of Ontarians through better access to high-quality health services, coordinated health care in local health systems and across the province, and effective and efficient management of the health system at the local level by local health integration networks.


Financial Statements

To view our T3010 Registered Charity Information Return on Canada Revenue Agency’s website, click here.

By-Law #12

By-Law #12 covers interpretation, membership, board of directors, the election of the board, meeting of directors, meeting of the members, board regulations, officers, CEO, committees, conflict of interest, protection of team, execution of documents, borrowing, finances, auditing, notice, and more.

CHATS By-Law 12

Letters Patent

Please review our letter patent below.

Accessibility for Ontarians with Disabilities Act

CHATS is committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in the same place and in a similar way as other clients. CHATS will make written information and other forms of communication accessible, upon request.

Fill Out Our Customer Accessibility Feedback Form

Supply Chain Code of Ethics

Our code of ethics covers personal integrity and professionalism, accountability and transparency, and compliance, and continuous improvement.

View CHATS Supply Chain Code of Ethics

For more information, contact us today at 905-713-6596, or toll-free at 1-877-452-4287.

View CHATS’ Ethics Policies and Procedures

Ethics Framework

  • Ethics Policy including Code of Ethics & Ethical Principles
  • Staff & Board Ethics Committees
  • 4-Step Decision Making Process (IDEA)
  • Ethics Training for Staff, Board, and Volunteers
  • Policy Development
  • Access to Bioethicist for Consultation

Other Considerations

  • Individual and Organizational Values
  • Legislation (e.g., Ontario Human Rights Code)
  • Professional Codes of Ethics
  • Social/Cultural Expectations


Ontario Health

visit Ontario Health site here!


CHATS is a partner of Safer Spaces

Safer Spaces provides organizational assessments, professional development workshops, and consultation services to create more inclusive programs and workplaces for 2SLGBTQ+ communities.

For CHATS the Safer Spaces training reinforced our corporate values.

We show respect, responsiveness, and responsibility in all we do, to those we work with and for. We value and appreciate diversity and inclusivity.

This training was the beginning of a journey to create a safe and inclusive environment for our clients and increase access to services for the LGBTQ community.

We were proud to have 100% of our leadership team and 30% of our frontline staff participate in the training program, and we continue to utilize the tools and resources provided to increase cultural competence across the organization.

To learn more about Safer Spaces, and to find Safe Spaces near you visit their website.

Give us a call. We are here to help! 905.713.6596