Client Rights & Responsibilities
CHATS protects the rights and privacy of each client we serve. Learn more about your rights and responsibilities as a client and how CHATS works to maintain your loyalty and trust.Learn More About Client Rights & Responsibilities
Relationship Based Care
In 2014, CHATS transformed the organizational culture to embrace the Relationship Based Care (RBC) philosophy. The fundamental assumptions of RBC are that the essence of caring is human connections.Learn More About Relationship Based Care
Multi-Sector Service Accountability Agreement
We’re committed to providing an integrated health system to improve the health of Ontarians through better access to high-quality health services, coordinated health care in local health systems and across the province, and effective and efficient management of the health system at the local level by local health integration networks.
By-Law #11 covers interpretation, membership, board of directors, the election of the board, meeting of directors, meeting of the members, board regulations, officers, CEO, committees, conflict of interest, protection of team, execution of documents, borrowing, finances, auditing, notice, and more.
Please review our letter patent below.
Accessibility for Ontarians with Disabilities Act
CHATS is committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in the same place and in a similar way as other clients. CHATS will make written information and other forms of communication accessible, upon request.
View CHATS’ Ethics Policies and Procedures
- Ethics Policy including Code of Ethics & Ethical Principles
- Staff & Board Ethics Committees
- 4-Step Decision Making Process (IDEA)
- Ethics Training for Staff, Board, and Volunteers
- Policy Development
- Access to Bioethicist for Consultation
- Individual and Organizational Values
- Legislation (e.g., Ontario Human Rights Code)
- Professional Codes of Ethics
- Social/Cultural Expectations
Local Health System Integration Act
CHATS is a partner of Safer Spaces
Safer Spaces provides organizational assessments, professional development workshops, and consultation services to create more inclusive programs and workplaces for 2SLGBTQ+ communities.
For CHATS the Safer Spaces training reinforced our corporate values.
We show respect, responsiveness, and responsibility in all we do, to those we work with and for. We value and appreciate diversity and inclusivity.
This training was the beginning of a journey to create a safe and inclusive environment for our clients and increase access to services for the LGBTQ community.
We were proud to have 100% of our leadership team and 30% of our frontline staff participate in the training program, and we continue to utilize the tools and resources provided to increase cultural competence across the organization.
To learn more about Safer Spaces, and to find Safe Spaces near you visit their website.