Strategic Plan
Who We Are
Home Care & Community Support For Older Adults
Under the strong experience and knowledge of more than 450 volunteers, a Board of Directors, and 340 staff, CHATS embraces professional best practices with compassionate dedication.
Strategic Plan 2024–2027
Vision
Older adults live best at home and in their communities.
Mission
CHATS advocates for and delivers high quality, person-centred home and community services, providing dignity and choice for aging at home.
Values
Respect
We are trusted providers and show respect, responsiveness and responsibility in all we do.
Empathy
We care for and about the people we serve, listening to and understanding their needs.
Quality
We act ethically to deliver service excellence.
Collaboration
We partner across the health and social care system to promote the health, safety and independence of the people we serve.
Equity
We reflect diversity, inclusion and equity in everything we do.
Innovation
We anticipate and respond to our environment, innovating to improve outcomes for the people we serve.
Strategic Priorities
Priority #1
Evolve programs and services to enable older adults to age with dignity at home and in our communities.
Priority #2
Lead as a system partner, Innovator, connector, collaborator, and champion to Improve the care experiences of older adults.
Priority #3
Enhance operational excellence and efficiency by Investing in our people, processes, and technology.
For a more detailed look at our Strategic Plan for the next three years:
Supporting CHATS
As a not-for-profit charitable organization, CHATS depends on the generosity of valued donors.
Although CHATS is partially funded by the Central Local Health Integration Network, Ontario Ministry of Health and Long-Term Care, and the United Way of Toronto & York Region, the demand for increased services and programs necessitates the need for additional funding.
With your support, CHATS can continue to provide York Region and South Simcoe with leadership that delivers quality care, service, and innovation, while enhancing the independence of older adults living at home.
CHATS’ achievements and service delivery model have been commended by CARF International.
For more information, contact us today at 1-877-452-4287.
Charitable Business Number: 13209 0978 RR0001
CHATS – Community & Home Assistance to Seniors would like to thank the Ontario Trillium Foundation for the support in helping us create and implement our new 2021 – 2024 strategic plan.
